- Partner program
We implemented a Web RTC feature — the technology that makes possible making calls without any softphone clients installed on the computer. We implemented it to the Agent Panel, so it means that anywhere from the World you agent can log in to our system, establish a secure private connection using the Onliner, and can start calling from the web browser. It saves a huge amount of time for your support team and makes unnecessary any technical knowledge from your agents. So they are free from hassling configuring a softphone and they can do their job from the very first minute.
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Compliance was an expense I thought we’d just have to live with forever but when we realised there are solutions to streamline our Quality Assurance process, even since GDPR came into play, I was delighted. We’ve decreased compliance related costs by around 30%!
Lots of companies claim their support teams are fantastic, but we’ve been truly impressed by VoiceSpin’s support services. Always responsive and quick, usually with a simple solution and I can reach them at any time. Downtime is a thing of the past for us.
Implementing the AI Dialer has been a game changer for us, we’ve been able to reduce staff costs and increase sales by approx 35% over the past 12 months. Our call center staff are talking to better leads and generally wasting less time.