Our Speech & Chat Analysis Tool listens to every interaction your customer has with your Call Center. Speech Analyzer generates a real-time analysis of conversations looking for both keywords and emotional triggers. Ideal for Regulatory Compliance, chargeback avoidance, complaints prevention and learning from your customers.

What’s in the box?

Predict Compliance & Customer Headaches

 

Analysis & reporting is no longer a manual resource effort taking hours of listing to calls. Conversation Analyzer monitors every contact that your customer has with your business and assesses the content and their state of mind during these interactions to highlight and predict potential compliance issues and potential customer complaints automatically and in real time.

Monitor Every Customer Interaction

 

Currently, your Compliance Team, Training Managers and QA teams are actively listening to a random cross-section of calls and interactions, but what if they could listen to every conversation, be it via chat, phone or email? Or even know exactly which calls to listen to.

Powered by AI, Speech Analyzer collects a full picture of each customer across all contact channels, alerts are triggered by positive or negative emotional states, keywords or behaviours and provides both micro and macro live reporting so the on shift manager can efficiently oversee the department as whole, and drill down into specific conversations.

Monitor Every Customer Interaction

 

Currently, your Training Managers and QA teams are actively listening to a random cross-section of calls and interactions, but what if they could listen to every conversation, be it via chat, phone or email?

 

Powered by AI, the Speech Analyzer collects a full picture of each customer across all contact channels, alerts are triggered by positive or negative emotional states, keywords or behaviours and provides both micro and macro live reporting so the on shift manager can efficiently oversee the department as whole, and drill down into specific conversations.

Combat Sales Objections, Complaints and Fines

 

Armed with all of this live knowledge and emotional analysis, your sales team have a much stronger chance of diffuse any potential complaints, sales objections or regulatory compliance issue by being armed with the customers’ journey prior to connecting the call. For example, knowing that this particular customer had an negative emotional response previously,the agent will be able to diffuse this concern before the customer has even mentioned it, giving the customer a feeling of being understood and his needs cared for.

Features

Compliance Monitoring

Keywords Alerts

In-Depth Multi-level
Reporting

Agent Quality
Monitoring

Real Time
CRM Updates

Online Feedback
Delivered Directly

Live Training Tools

Emotion Analysis

Customer Abandonment
Triggers

Customer Retention
Analysis

Plans & Pricing

For information regarding available plans, pricing and useful demo customized for you.

Contact Us

Use cases

  • Client: Lead Capital Markets
  • Project Type: Speech analysis for compliance.
  • Result: Identifying and alerting about misconduct calls, according to the compliance need of the company.
  • Client: Pizza Hut
  • Project Type: Cloud Contact Center IP PBX
  • Result: more than 60 branches around the country with voice recognition IVR.
  • Client: MemoGlobal
  • Project Type: AI Dailer
  • Result: 150 representative connected to the AI Dailer with ten of thousands of calls per dayand with 40% increased efficiency.

Request a Demo






  • or WhatsApp message

Ask us Anything

Contact Us

Explore more products