Our Speech & Chat Analysis Tool listens to every interaction your
customer has with you and creates live insightful reports so that
you can monitor your agents, understand your customer and
curate personalized sales opportunities for the future.

What’s in the box?

Predict Customer Headaches

 

Analysis & reporting is no longer a resource for hindsight, the Conversation Analyzer monitors every contact that your customer is having with your business and assesses their state of mind during these interactions to not only highlight but predict potential problems, so that your agents can effectively resolve queries before they become complaints.

Monitor Every Customer Interaction

 

Currently, your Training Managers and QA teams are actively listening to a random cross-section of calls and interactions, but what if they could listen to every conversation, be it via chat, phone or email?

 

Powered by AI, the Conversation Analyzer collects a full picture of each customer across all contact channels, alerts are triggered by positive or negative emotional states, keywords or behaviours and provides both micro and macro live reporting so the on shift manager can efficiently oversee the department as whole, and drill down into specific conversations.

Monitor Every Customer Interaction

 

Currently, your Training Managers and QA teams are actively listening to a random cross-section of calls and interactions, but what if they could listen to every conversation, be it via chat, phone or email?

 

Powered by AI, the Conversation Analyzer collects a full picture of each customer across all contact channels, alerts are triggered by positive or negative emotional states, keywords or behaviours and provides both micro and macro live reporting so the on shift manager can efficiently oversee the department as whole, and drill down into specific conversations.

Combat Sales Objections

 

Armed with all of this live knowledge and emotional analysis, your sales team have a much stronger chance of combating sales objections having understood the customers’ journey prior to connecting the call. For example, knowing that this particular customer has had problems with excessive downtime in the past will enable the sales agent to diffuse this concern before the customer has even mentioned it, giving the customer a feeling of being understood and his needs cared for.

Features

Real Time
CRM Updates

Online Feedback
Delivered Directly

Live Training Tools

Keyword Alerts

Customer Abandonment
Triggers

Customer Retention
Analysis

Emotion Analysis

Sentiment Analysis

Situation Prediction

In-Depth Multi-level
Reporting

Compliance Monitoring

Agent Quality
Monitoring

Plans & Pricing

For information regarding available plans, pricing and useful demo customized for you.

Contact us now

Use cases

  • Client: Lead Capital Markets
  • Project Type: Speech analysis for compliance.
  • Result: Identifying and alerting about misconduct calls, according to the compliance need of the company.
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  • Client: Pizza Hut
  • Project Type: Cloud Contact Center IP PBX
  • Result: more than 60 branches around the country with voice recognition IVR.
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  • Client: MemoGlobal
  • Project Type: AI Dailer
  • Result: 150 representative connected to the AI Dailer with ten of thousands of calls per dayand with 40% increased efficiency.
Read More

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