For inbound, outbound and blended contact centers, we’ve
designed a suite of comprehensive solutions that will
revolutionize how you do business.

What’s in the box?

Inbound Centers;
Customer Service & Support

 

End customer frustration and reduce the workload on your agents with tools like our AI IVR, which can solve basic customer queries and ensure that your customer reaches the right department, quickly.

 

It’s now easier than ever to monitor all incoming calls, not just a subsection, for training, quality monitoring and compliance with our Conversation Analyzer, which will not only flag, but predict, specific customer issues based on every interaction each customer is having with you, in real time.

 

All of our tools for Inbound Contact Centers are extremely user-friendly with quick set-up and fully capable of integrating with your current CRM.

Outbound Centers;
Sales & Business Development

 

Our innovative, patented technology will boost your team sales potential and connect your agents to potential customers using intelligent features and dynamic lead scoring that will increase call conversion rates and vastly improve productivity.

 

Constantly updated in real time, your agents will have the ability to predict your potential customers needs and objections resulting in higher sales conversions. Give them the power of foresight and customer understanding.

Outbound Centers;
Sales & Business Development

 

Our innovative, patented technology will boost your team sales potential and connect your agents to potential customers using intelligent features and dynamic lead scoring that will increase call conversion rates and vastly improve productivity.

 

Constantly updated in real time, your agents will have the ability to predict your potential customers needs and objections resulting in higher sales conversions. Give them the power of foresight and customer understanding.

Features

Customer Abandonment
Triggers

Customer Retention
Analysis

Emotion Analysis

Sentiment Analysis

Situation Prediction

Advanced Lead Scoring

Agent Skill Based
Call Routing

Intelligent Lead
Prioritisation

Improved Productivity

Efficient Customer Service
Provision

Reduce your
Contact Center Costs

Plans & Pricing

For information regarding available plans, pricing and useful demo customized for you.

Contact Us

Use cases

  • Client: Lead Capital Markets
  • Project Type: Speech analysis for compliance.
  • Result: Identifying and alerting about misconduct calls, according to the compliance need of the company.
  • Client: Pizza Hut
  • Project Type: Cloud Contact Center IP PBX
  • Result: more than 60 branches around the country with voice recognition IVR.
  • Client: MemoGlobal
  • Project Type: AI Dailer
  • Result: 150 representative connected to the AI Dailer with ten of thousands of calls per dayand with 40% increased efficiency.

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