The ultimate receptionist & support agent; using Natural
Language Processing, our AI IVR will quickly establish the callers
intent, answer quick FAQ’s and route calls accordingly if needed.

What’s in the box?

End Caller Frustration

 

Complicated phone menus are a thing of the past, the AI IVR will pick up the call, ask the caller to explain what they need and then either resolve the query automatically or put the call through to the relevant team or person.

Save Time, Increase Agent Productivity

 

Internally, you can lose a lot of agent productivity when calls are incorrect routed. Avoid the time-loss and annoying your customer by quickly resolving their query or putting your customer through to the correct department, the first time.

 

Often customers need something simple and do not need to talk to an agent; for instance requests such as a bank balance enquiry or requesting a recent invoice can be handled by the AI IVR quickly and efficiently.

Save Time, Increase Agent Productivity

 

Internally, you can lose a lot of agent productivity when calls are incorrect routed. Avoid the time-loss and annoying your customer by quickly resolving their query or putting your customer through to the correct department, the first time.

 

Often customers need something simple and do not need to talk to an agent; for instance requests such as a bank balance enquiry or requesting a recent invoice can be handled by the AI IVR quickly and efficiently.

Features

Smart Call Routing

Query Resolution

Multi-Channel
Integrations

FAQ Handling

IVR API
for customizations

Multi-Channel
Support Options

24/7 All Year Round
Response

Protected Business
Continuity

Network Monitoring

Comprehensive
System Design

Plans & Pricing

For information regarding available plans, pricing and useful demo customized for you.

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Use cases

  • Client: Lead Capital Markets
  • Project Type: Speech analysis for compliance.
  • Result: Identifying and alerting about misconduct calls, according to the compliance need of the company.
  • Client: Pizza Hut
  • Project Type: Cloud Contact Center IP PBX
  • Result: more than 60 branches around the country with voice recognition IVR.
  • Client: MemoGlobal
  • Project Type: AI Dailer
  • Result: 150 representative connected to the AI Dailer with ten of thousands of calls per dayand with 40% increased efficiency.

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