Keeping Business As Usual When Everyone is Home

Business As Usual When Everyone is Home

The title may seem both defiant and mysterious! It raises a lot of questions about what and how.

Indeed, with this pandemic wave of the Coronavirus or even in its absence, remote work is experiencing a significant boom today. This is explained by the fact that companies are focusing more on digital channels and their important role in maintaining and propelling all business types.

Therefore, maintaining business while staying at home requires the use of telecommuting. Let’s take a closer look at what it is and what notions it will generate.

Commonly, and in certain regulatory texts, teleworking is any form of work organization, according to which work, the execution of which is normally carried out on the employer’s premises is carried out by an employee outside these premises voluntarily by deploying information and communication technologies. Consequently, teleworking highlights any form of remote work, which is obviously carried out via an Internet connection.

In addition, the implementation of such a work strategy requires a set of essential factors and fertile ground, which is supposed to boost the employee’s productivity as well as the firm in general. The factors are generally distinguished in two large families: those with technical vocation, and those with managerial vocation. In the following, we will draw up a list of the main pillars for the telecommuting solution implementation.

How to Coordinate?

These tools provide the ability to monitor the progress of one or more projects, assigning tasks to other team members by identifying precisely what needs to be done. This is a rigorous means which allows the characterization of the tasks to be done during a day of remote work. Among these tools, we cite Trello, Asana, Droptask, and Azendoo.

How to organize?

Like a conductor, the company owner or the team leader always has the concern of keeping his collaborators informed of exchanges, possible meetings, and videoconferences. To ensure better organization, Google Calendar is presented as an essential telecommuting tool. Thus, the agenda can be shared with all collaborators to guarantee better visibility of the achievement level according to the work to be done. In the same context, there are several other tools for organizing slots and meetings, for example, we cite, Calendly, and Foot.

How to manage documentation?

Accessing the same documents remotely within a single company requires document management tools and techniques, commonly via cloud solutions. For example, Google Drive or Dropbox are powerful telecommuting tools that allow access to all documents remotely in real time.

How to collaborate?

In this context of telecommuting, collaborating means sharing a resource or working simultaneously, as a team, on a document. The giant Google offers free access to Google Docs, Google Sheets, and even Google Slides. Thus, all the employees concerned have access to the documents present on the cloud support (Google Drive) in our case and can edit them in real time.

How to communicate?

telecommuting requires a variety of communication tools. Email software like Outlook or Thunderbird is widely adopted due to the ease of installation and synchronization. In addition, and on the second line, Skype, WebEx, Omnijoin, or any other solution deploying the VoIP videoconferencing technology are distinguished by their capacity for exchange. These tools are very flexible to support remote work while strengthening collaborative work. Also, we made integration with MS Teams, which gives you the possibility of easy calls right from the app.

How to send/receive large files?

In this case, there are solutions that ensure file sending/receiving. It is also possible to give the file a personalized note. These platforms support all formats but it is advisable to compress the files to save transfer time. Generally, these are complementary solutions to traditional messaging, we cite, WeTransfer, Hightail, or TransferNow platforms.

Telecommuting is a remote working solution. Thus, it relies heavily on new information and communication technologies. The implementation of such a solution in a company requires a qualified hardware/software infrastructure as well as qualified personnel. Staff should be introduced to this kind of activity, especially in terms of handling new technologies. At this level, the tools are diverse, we mention, team and document management tools, communication (videoconferencing), and collaborative tools which are essential for effective remote teamwork. The infrastructures and personal efforts must be crowned by managerial skills that serve to channel and optimize the activities of all the stakeholders in the same company.

Share this post


Call Monitoring

Call monitoring is one of the essential call center software features that help ensure call centers provide the highest level of experience for their existing

Call Queue

Along with call routing, call queuing makes it easier for call centers to manage high inbound call volumes by reducing wait times for callers and

Call Routing

Call routing is the foundation of providing an excellent customer service experience and maintaining high customer satisfaction levels in call centers. Despite the recent rise

Outbound Call

Outbound calling is an important part of a company’s marketing and sales strategy that can help increase brand awareness, and improve sales, conversion rates, and