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The following guide will show you how to configure Voicespin Telephony System integrated to ZOHO Phonebridge.

Step 1.

Login in to the Voicespin system. You need to fill up your account credentials:

Step 2.

Click on “Add application”:

Step 3.

Click on “Register Application”:

Step 4.

Intermediate page will appear:

Step 5.

System will redirect you to the ZOHO Accounts signing in page:

Step 6.

You will need to accept the following request:

Step 7.

The confirmation page will appear telling about the successful enabling of Application. Proceed on clicking "Next":

Step 8.

Click on "Enable Phonebridge":

Step 9.

You will receive a confirmation of a successful configuration. Proceed on clicking "Next":

Step 10.

Mapping agent's phone extensions. Select the desired extension next to the agent's email address. After configuring all of the extensions click on "Save config":

Step 11.

Your system is configured and ready to work.

For more information contact our Support team: support@voicespin.com

VoiceSpin is dedicated to the prosperity of your business. For this reason, VoiceSpin deploys a multi-channel support team available around the clock, at all times. Whatever your communication channel, our teams are at your disposal to provide you with the appropriate response that best meets your expectations.

The virtues of VoiceSpin can be summed up in two words: security and safety. In this regard, we offer dynamic solutions in the form of integrations, implemented with the invaluable assistance of our VoiceSpin experts. In our list of integration products, we list integration with Microsoft Teams, integration with Salesforce, and integration with other CRMs.

VoiceSpin strongly embodies the principle of cloud solutions that operate simultaneously and in harmony. For this reason, we’ve focused a lot on integrating with one of the most popular and growing collaboration systems, Microsoft Teams. Teams are a powerful utility that brings together a multitude of features to coach and facilitates the collaboration of teammates in a company, regardless of the distance between them.

In fact, to take advantage of the aforementioned qualities we have integrated the Voicespin applications into the product. This means that colleagues are able to make calls with one click. Of course, in addition to these usual but super-useful features, there are the best features such as the AI Auto Dialer, Speech Analyzer, and many others that are available to you.

Known as a benchmark in its area of expertise, Salesforce is a cloud-based customer relationship management (or CRM) solution. It gives the possibility to all departments of a company (such as marketing, sales management, customer service, or even e-commerce) a clear and unified view of customers on a single integrated platform.

The reputation of Salesforce software makes it the most robust and profitable CRM that meets all expectations, regardless of the size of the company, its complexity, or even the granularity of the tasks involved. In this regard, VoiceSpin ensures that you do not lose any fraction of the business process. Best of all, now it is possible to make calls immediately from your system’s interfaces, safely without any risk of intrusion or leaks. We are sure to impress you and be a game-changer with useful features like Auto Dialer, Speech Analyzer.

Although we have cited Salesforce as a benchmark in the field of CRM, we remain responsive to our customers and open for other alternatives. The example of Salesforce is not restrictive, but indicative. Our customers will have the free choice to choose the CRM that suits them. In some cases, the choice of a CRM is governed by several technical, material, or even strategic constraints. VoiceSpin aligns with your goals, for the integration of its features that will allow you to better manage your business and especially your customers.

The spectrum of CRMs supported by our integrations is broad to attest to an unparalleled mastery on our part and especially our desire to satisfy our customers. At this level, we quote in a non-exhaustive list the supported systems: Zoho, Profit CRM, Leverate, Zoiper.

Indeed, as you can see, the diversity of a company’s field of activity has never been a handicap for VoiceSpin and its integration solutions with CRMs known worldwide. With these strengths, workforce governance within your business has never been so easy and fluid. In other words, with all these levers of success, you can evolve serenely, and with confidence by controlling the environment of your company: employees, stakeholders, customers.

VoiceSpin aims to provide cutting edge and reliable communication solutions. These solutions build the success of any business by maximizing sales conversions. In addition, these solutions improve end-user satisfaction, strengthen customer loyalty, and reform internal operational efficiency to increase your performance.

If we want to define WebRTC (Web Real-Time Communication), we present it as a set of standards, capable of setting up an instantaneous communication system that can be used from the browser. The implementation of such a system is based on solutions that boil down to the deployment of a well-defined module, in some cases requiring very specific expertise. In what follows, we will elucidate how this tool works, through an exploration of its basic techniques.

The main idea behind WebRTC is to simplify video, audio, and data communication.

On the browser pane, the WebRTC consists of 3 complementary APIs, which are :

The first component provides access to the user’s various media. In other words, their input/output devices (their webcam, microphone, and screen sharing). The second component, considered the backbone of WebRTC, manages the encoding and decoding of the data stream. This management in turn allows the management of the peer-to-peer connection between any two users. Finally, the DataChannel allows you to apply control over the transmission of data between two terminals.

The operation is as follows: if a terminal A wishes to start a communication, then the latter must generate an offer. Technically, this offer is called SDP (Session Description Protocol), it indeed has a very specific format containing a collection of information about the terminal (for example, the access path to be able to reach it, the codecs that are there. used, etc …). After generating this offer, terminal A will transmit its offer to terminal B.

Once terminal B has received said offer, it, in turn, generates an offer which contains all the information relating to it to send it to terminal A. Once the two respective terminals A and B have their mutual offers, they can establish peer-to-peer communication. In this case, there is no longer a need for a third-party server to be able to communicate and exchange with each other without any problem. Unlike other older technologies, there is no longer an intermediary at this level.

With all the pre-described operations, you must be able to manage the firewalls. If you have the IP address of a terminal, this does not mean that it is possible to communicate with it.

So, a key question arises, how to be able to route the messages?

You have to use two servers, of great importance.

The STUN Server (Simple Traversal of User Datagram Protocol) is a server that must be requested to obtain the identification of the route to take to reach us. But on the other hand, the public IP address of a terminal is not sufficient to reach it. At this point, another server intervenes, the TURN server.

The TURN Server (Traversal Using Relays around NAT) will be responsible for redirection of traffic. However, this server has a limit, in terms of the bandwidth it consumes, since it will ensure the transmission of all the data received.

Moreover, communications involving more than two people create bandwidth difficulties. For example, if 4 people want to communicate with each other in peer-to-peer, the bandwidth will be overused, because if terminal A transmits a stream, it will be sent to user B, then to l user C and finally to user D. To solve this problem an MCU (Multipoint Control Unit) server is used to retrieve the data of all people and retransmit them.

WebRTC integrates a set of tools, capable of setting up an instantaneous communication system in real-time, offering only the basic part of the system. Voicespin is at the forefront of new technologies, with an array of super-efficient and useful services that adapt to all circumstances. At Voicespin, we have adjusted our clocks, and we have also made ourselves compatible with WebRTC.

So, if you’re interested in using this technology, ask our Support team by emailing support@voicespin.com.

VoiceSpin has designed and developed a wonderful tool for speech analysis and chat. Its primary role is to listen to every customer interaction with the corporate call center. This tool is called Speech Analyzer. It is able to generate a real-time analysis of conversations looking for keywords or even emotional triggers within speeches. This tool presents a set of qualities that make it very suitable for regulatory compliance, the limit of a chargeback, prevention against returns or complaints, and according to a trend of artificial intelligence, learning your customers through their behaviors.

In what follows, we will discover the strengths of the aforementioned tool through examples and common use cases.

 

 

With VoiceSpin’s Speech Analyzer tool, the tedious task of analyzing and reporting is no longer a manual resource effort that costs hours to filter the call list. Conversation Analyzer monitors every contact your customer has made with your business. This way, the recap you take allows you to assess the content and even its mood during the conversation to highlight and predict potential compliance issues. Subsequently, potential customer complaints can be taken care of automatically and in real-time.

 

 

Let’s try to put ourselves in the circumstances of an investigation by your qualified personnel. For example, the compliance team, training managers, and quality assurance teams analyze a random sample of calls and interactions while actively listening.

Let us push the limits of profitability, imagine that the members of the responsible staff can listen to each conversation, according to the different known channels: whether by chat, phone, or e-mail! Or, what do we say if they have the ability to pinpoint exactly the right calls that need to be carefully listened to and analyzed?

Drawing on the specialty of AI and its multiple techniques, Speech Analyzer perceives a complete profile of each customer, from all contact channels. Thus, sentiment analysis is present there. It relies on alerts that are triggered by positive or negative emotional states, keywords, or behaviors. The result of such data mining results in concise reports of varying degrees of precision and granularity. Reports are valuable and impactful, as they allow the relative manager to effectively oversee the department in question, and support decision-making with experts in each area.

 

 

Now, the sales team is armed with a wealth of data and insight drawn directly from this emotional analysis. As a result, your sales team will dramatically increase their chances of spreading potential complaints, sales objections, or regulatory compliance issues by being pre-equipped with some sort of history that summarizes the customer journey before they even jump into it. the call. For example, when some customer has given a response with a negative emotional tendency in a subsequent comment, the agent who took care of him may broadcast this concern in an anticipated way, even before the customer does. displayed. This support gives the client confidence, and it gives him the feeling of being understood, as well as his needs and expectations.

VoiceSpin’s Speech Analyser is a gem that combines the power of Artificial Intelligence with managerial know-how. Indeed, each feedback obtained from a customer is a wealth of information. The calls are analyzed in order to be able to formulate decisions that are aimed solely at customer satisfaction. Whatever marketing strategy your business adopts, SpeechAnalyser is there to support you, build customer loyalty, and improve your bottom line. Your CRM is now equipped with one of the most powerful tools, which takes advantage of technological advances in data mining, sentiment analysis, and speech recognition. VoiceSpin, the benchmark in its field, which builds bridges between the company and its environment.

Today we are witnessing an extremely useful and profitable association between telephony and computing. This gives birth to a feature that can be counted in the manliest of communication strategies, which integrates IP telephony into many applications that make up the landscape of a company, generally set up to boost employee productivity. At this level, we cite one of the most relevant examples in terms of added value within a customer service: the integration of VoIP into its CRM software. Thus, finality is an even more efficient customer management that fits into the framework of modern companies.

The features offered are able to radically change the way in which customer relations are handled, this generally revolves around 3 axes :

Telephone reception in such an environment that integrates VoIP into its CRM system adds a touch of conviviality, which forges strong links with customers. Indeed, the customer feels recognized, expected, and even if the subject of his call is negative, such a personalized welcome gives the operator a head start for the rest of the intervention. Based on the aforementioned principle, the display of the customer file makes it possible to recognize him by reserving him the treatment appropriate to his weight and his request. This aspect ensures and increases customer engagement.

The integration of the telephony service into a CRM system ensures that requests are processed in an efficient and agile manner. In terms of processing and analyzing information, the call history allows you to quickly view all past interactions with a specific customer. This information can make it easier for everyone involved, of course, when making a decision, and especially when a client’s history plays a major role in the processing of his request. Moreover, with the adoption of telephony in a CRM-based system, the management of the customer account will be shared among all qualified personnel. For example, during a call, it is not mandatory to put the customer on hold to inquire with another service. Everything is indicated in the history of this customer, more precisely on his file. 

Once the telephony service is integrated into your CRM system, know that you have automatically opted for the speed of processing outgoing calls while avoiding human error. For each call, thanks to certain functionality on the interface, you can open the file of the concerned customer in your CRM, and click on his phone number to initiate the call. This good, simple, and ergonomic approach save you typing errors or the wrong numbers, and even at the end of the call, it is listed on the customer file. All notes can be conveniently saved even before moving on to the next conversation.

Based on this observation, it becomes obvious that the monitoring and analysis of agent performance become fluid and within reach. Thus, phone calls are recorded in the call log, so it is easy for a manager to follow the activities of his team. Sometimes it happens that agents or salespeople need a boost to reach their quantitative or qualitative goals, then, in this case, intervention by phone calls becomes the lightest and most appropriate solution. Even more, with the integration of telephony within a CRM and the follow-up of calls, traceability is easy and transparent, and each member of the workforce can improve their productivity for the satisfaction of customers and business partners.

The adoption of telephony in a CRM solution reveals several positive aspects that have a considerable impact on the success and prosperity of any business. This technology will help reduce human errors associated with routine manual work. In addition, performance evaluation and traceability of contact/prospect exchanges are very simplified tasks.

The title may seem both defiant and mysterious! It raises a lot of questions about what and how.

Indeed, with this pandemic wave of the Coronavirus or even in its absence, remote work is experiencing a significant boom today. This is explained by the fact that companies are focusing more on digital channels and their important role in maintaining and propelling all business types.

Therefore, maintaining business while staying at home requires the use of telecommuting. Let’s take a closer look at what it is and what notions it will generate?

Commonly, and in certain regulatory texts, teleworking is any form of work organization, according to which work, the execution of which is normally carried out on the employer’s premises is carried out by an employee outside these premises voluntarily by deploying information and communication technologies. Consequently, teleworking highlights any form of remote work, which is obviously carried out via an Internet connection.

In addition, the implementation of such a work strategy requires a set of essential factors and fertile ground, which is supposed to boost the employee’s productivity as well as the firm in general. The factors are generally distinguished in two large families: those with technical vocation, and those with managerial vocation. In the following, we will draw up a list of the main pillars for the telecommuting solution implementation.

These tools provide the ability to monitor the progress of one or more projects, assigning tasks to other team members by identifying precisely what needs to be done. This is a rigorous means which allows the characterization of the tasks to be done during a day of remote work. Among these tools, we cite Trello, Asana, Droptask, and Azendoo.

Like a conductor, the company owner or the team leader always has the concern of keeping his collaborators informed of exchanges, possible meetings, and videoconferences. To ensure better organization, Google Calendar is presented as an essential telecommuting tool. Thus, the agenda can be shared with all collaborators to guarantee better visibility on the achievement level according to the work to be done. In the same context, there are several other tools for organizing slots and meetings, for example, we cite Assistant.to, Calendly, and Foot.

Accessing the same documents remotely within a single company requires document management tools and techniques, commonly via cloud solutions. For example, Google Drive or Dropbox are powerful telecommuting tools that allow access for all documents remotely in real-time.

In this context of telecommuting, collaborating means sharing a resource or working simultaneously, as a team, on a document. The giant Google offers free access to Google Docs, Google Sheets and even Google Slides. Thus, all the employees concerned have access to the documents present on the cloud support (Google Drive) in our case and can edit them in real-time.

telecommuting requires a variety of communication tools. Email software like Outlook or Thunderbird is widely adopted due to the ease of installation and synchronization. In addition, and on the second line, Skype, WebEx, or Omnijoin or any other solution deploying the VoIP videoconferencing technology are distinguished by their capacity for exchange. These tools are very flexible to support remote work while strengthening collaborative work. Also, we made integration with MS Teams, which gives you the possibility of easy calls right from the app.

In this case, there are solutions that ensure files sending/receiving. It is also possible to give the file a personalized note. These platforms support all formats but it is advisable to compress the files to save transfer time. Generally, these are complementary solutions to traditional messaging, we cite, WeTransfer, Hightail or TransferNow platforms.

Telecommuting is a remote working solution. Thus, it relies heavily on new information and communication technologies. The implementation of such a solution in a company requires a qualified hardware/software infrastructure as well as qualified personnel. Staff should be introduced to this kind of activity, especially in terms of handling new technologies. At this level, the tools are diverse, we mention, team and document management tools, communication (videoconferencing) and collaborative tools which are essential for effective remote teamwork. The infrastructures and personal efforts must be crowned by managerial skills that serve to channel and optimize the activities of all the stakeholders in the same company.

In the digital age, businesses can exploit advanced technologies to adapt to prevailing situations. Currently, countries across the world are imposing total lockdown, forcing over a billion people to quarantine in their homes in an attempt to curb Coronavirus (COVID-19) from spreading. Even though this strategy can effectively reduce the spread of the virus, it has exposed businesses to the possibility of incurring immense losses. With the lockdown, businesses are not making money, but they not only have to service recurring expenses like rent for premises but also continue to pay salaries to employees who are quarantining in their homes. You can adopt technologies that offer seamless connections to enable quarantined employees to work remotely for their paychecks from home while allowing you to manage remote workers effectively. 

Technologies to Convert Quarantined Employees into Remote Call Center Staff

Although the lockdown has forced your staff to quarantine at home, you can partner with reliable companies like VoiceSpin to exploit technologies like Voice over Internet Protocol (VoIP), Speech Analyzer, and AI Dialer and convert quarantined employees to remote call center staff. 

 

How to use VoIP, Speech Analyzer, and AI Dialer to Control Remote Call Center Staff

With VoIP service, your employees can take home their office IP phone number, allowing them to continue working while in quarantine. To ensure that your staff work as a team from home, you can connect all members of your staff working from home to the office using office VoIP switchboard. Using VoIP technology, you can exploit the high-speed connectivity and massive data transfer offered by broadband internet to connect your customers with staff working from home. As your customers call in, you can use your office VoIP switchboard to manage and distribute large amounts of incoming to your staff. On the other end, your staff will implement their office IP phone number in PCs, phone adapters, and so on, allowing them to use the office phone number just like they were in the office. 

To keep control and enhance the productivity of all employees working from home as remote call center staff, you will have to use both Speech Analyzer and AI Dialer. You can use Speech Analyzer to analyze customers’ responses as they communicate with your staff to rate the importance of each call and direct warm leads to sales agents autonomously. It increases the odds of making a sale by matching warm leads with the most suitable sales agent to convince the customer to purchase the product or service they were inquiring about. With Speech Analyzer, you can gather a very large number of warm leads that have to be tracked down as quickly as possible before they go cold. This is where the AI dialer comes in handy.

Implementing an AI dialer in your VoIP call center system allows your salespeople working remotely from home to get to the customer before their needs are serviced by a competitor or the desire to purchase your product or service wanes off with time. Using AI technology, you can increase the productivity of employees working from home by automating the process of predicting and placing calls. AI dialer can assess the volume, frequency, and average duration of calls against the number of open lines and salespeople available to create a calling queue. The order in which the calls are made is based on the rating of each call by Speech Analyzer, which increases the chance of making a sale by placing the hottest leads at the top of the call queue for your salespeople to convert.

With VoIP, Speech Analyzer, and AI Dialer from a trusted service provider like VoiceSpin, you can turn around the unprofitable lockdown situation by converting quarantined employees in remote call center staff. By maintaining some sense of normalcy in operations, your business can reduce the losses and hopefully survive the virus. Your business can also benefit offered by having remote call center staff, such as flexibility in scheduling that can be exploited to provide 24/7 support to your customers.

COVID-19, the novel coronavirus of 2019, is affecting nearly every country and almost every industry. Whether your company has most employees working at home, or every employee doing remote work, you need to know how to manage your staff during the quarantine.

Motivation

Quarantine is challenging for every person stuck at home and working remotely. No one is immune to the stress of isolation and social distancing, which means you might start noticing that your staff is losing motivation and meeting goals slower than usual. You can begin to combat their anxieties, stress, and lack of motivation today by checking in with each team member daily. Make sure that you thank them for their continued efforts under these trying times. You can use a text messenger like Slack or a video conference like Zoom to contact each employee daily and make them feel appreciated.

When issues arise between you and a staff member, or between two employees, make sure the people involved have the chance to air their grievances over a video conference instead of a text messenger. Text messages lack context, tone of voice, and nonverbal communication. Your employees might become confused, frustrated, or angered by a text message. Try to use a video conference to communicate all the important information.

Remote work is necessary right now, but it is also incredibly isolating. No one knows for sure when COVID-19 will peak and start waning, allowing your staff to go back to the office. Make sure you check in with your team to learn how they’re doing with their workload and their stress. Remind your employees that despite how it seems right now, this is a temporary situation. Let everyone know that it’s OK and recommended to take regular breaks to get food, go for a quick walk, and focus on something other than COVID-19 for a few minutes.

Your team members also need comfortable workspaces. Have your staff set up ergonomic work areas? They also need to stand up and stretch for one or two minutes once an hour. You don’t want anyone spending their workday hunched over their kitchen table.

Access to Company Systems

Your team has very little access to equipment, technology, and company systems that they didn’t bring home with them when quarantine started. With less access than they’re used to, your staff might struggle to meet their daily and weekly goals. Whenever possible, supplement their access with other programs or technologies. Any item or guidance you can provide remotely can help ease your staff’s burdens and overall stress levels.

You must adapt to the new situation early, especially if someone is missing an essential item. Find new ways to connect your employees with what they need to be successful during the quarantine. By the way, we offer a great integration possibility with MS Teams and Salesforce, so no need to use a lot of tools separately, now you can make calls right from the familiar interface of the management tool you are using.

Control and Oversight

It might be tempting to micromanage your staff, but it is never recommended. You’ll drive yourself and your team crazy by trying to manage everyone’s work while you’re remote. Instead of focusing on what your employees are or aren’t doing every minute of the day, set clear goals and guidelines at the start of every week and make sure each team member’s tasks and deadlines are communicated daily.

Make sure your feedback loop is intact and healthy. During quarantine, a constant feedback loop is your best way to stay in touch with what is working and what is not. Your staff might be more hesitant than average to give you the feedback you need, so they need to understand you are open to any information. Ask what more you can do to help and whether they know their objectives. When you provide feedback, be quick and concise and only deliver feedback over a video conference, never a text messenger. Verbal feedback is more powerful and doesn’t leave wiggle room for interpretation.

Communication and Collaboration

You should layout your management game plan early on and then shift your attention to how you’ll stay connected with your team while everyone is working from home. Work on implementing a daily morning meeting with the entire team or individual sessions throughout the day to make sure everyone is on the same page. You don’t always need a video conference unless you’re communicating important information. A text messenger can effectively transmit everyone’s’ tasks for the day.

Set up a chat channel if you have software like Slack. Slack can connect your entire team and make it easier to ask questions and get quick answers. A chat channel also allows you to put out the main objectives for the day and get immediate feedback. 

Some employees are more open when they can see each other’s faces. If this is the case for your staff, consider opening a day-long video chat channel. Team members can pop in and out of the channel during the day and get the information they need quickly. They can also inform the team on problems they encountered and receive ideas on fixing them.

The coronavirus pandemic has led to offices being closed and most of the world’s workforce being asked to work remotely from home. Are you prepared? Probably not. The pandemic arrived right before our very eyes, and the adjustments the world’s population has had to make have become unprecedented. Offices began to close; buildings became inaccessible and people are confined to their homes. Immediately, people are now adjusting to working remotely. This begs the question, are you ready to work from home?

Whilst some actually prefer to work from home, something that increased as a choice since 2005, you can be forgiven to not have the necessary tools available to become accustomed to working from home and being comfortable with it. One of the concerns of those working from home is motivation to getting things done. In other words, being productive.

It is proven that if you have the appropriate tools at home as you would in the office, productivity will increase. To realize employees’ full potential, employees are increasingly looking to become more flexible in the way they work. To do this, let’s read on some of the most efficient remote working tools we have picked out to make your remote-working experience productive.

Seven Productive Remote Working Tools

 

 

Slack is a collaborative real-time messaging tool to exchange messages with people all over the world. It is a perfect tool for remote workers as it offers open line communication. It is also great for file sharing, voice, and video calling and communicates with different channels. Collaborative communication is key to operational success and no matter where you are, slack is on your side to keep track of your team.

 

 

A comprehensive cloud file sharing tool, Google Drive has everything you’d need for remote working. It has file storage capabilities, chat service, uploading and editing documents and share project folders. With a  rich collaboration of tools, it is a great service to tick off all remote working responsibilities.

Microsoft Teams is quite similar to Slack but is also a great tool to host web and video conferences with live video. It is an Office 365 program that offers open line communication, whilst accessing various communication and document channels. With third-party integration, Teams also allows for the incorporation of SharePoint, Power BI, OneNote, and other scalable programs to continue to grow your business from home. And now, we offer great integration with all of our products for free.

Trello is perfect for managing project management operations. It is authentic in managing exactly what you’re working on, so you don’t have to make as much effort. Create your project plan to track the progress of operations, drag and drop priorities, add notes to leave for your team members and assign tasks. The best thing is you can keep track of progress from anywhere.  It is a brilliant tool to keep your project in the line of succession.

WPForms is one of the more reputable WordPress plugins’ that is an effective marketing tool that allows you to manage your team of employees through a hiring program. Gather the information you need to expand your team instead of going through a recruitment or hiring department in your company. Perform your due diligence yourself to hire the best candidates. 

Monday is a new phenomenon that helps you effectively manage your project and your team through a variety of different concepts. In particular, your whole team can collaboratively track project progress with insight into work capacities, taking ownerships of tasks in real-time and even manage risk through the creation of contingency plans. Monday.com is a dynamic way to manage your project remotely in real-time with collaborative communication from absolutely anywhere.

If you’re a project manager and struggle to keep track of tasks being completed across a variety of platforms. Toggl is here to save the day. Toggl is a time tracking app that provides insight on the progress of work, quality of work and manages time taken for assigned tasks. It’s designed to increase productivity by making sure work is finished on time. The app can also be used to track hours worked and how much workers can be billed for. Build your team of workers and get the best out of your investment.

Working remotely helps give you time back, particularly if you spend the morning and evening traveling hours upon hours to get to your office. Working remotely helps to prepare in the morning, take your time and get stuck into your daily activities. The software tools listed are all catered to promote collaboration, communication and productivity in-home working so that you can continue to complete tasks efficiently and on time. Productivity may be so high you could even consider avoiding going to the office altogether. Remote working is increasing in popularity with ready-made tools available to guide you through your working day.

Although a VoIP IVR system was originally used for inbound calls, it’s now possible to implement this technology in an outbound call center.  Keep reading to learn six different ways it can be employed. 

Lead Qualification

Qualifying leads is necessary if you want your sales agents to focus on pursuing the most promising prospects.  Otherwise, your agents will risk wasting their time on leads who aren’t likely to convert.

But lead qualification can be time-consuming.  Wouldn’t it be nice if technology could take over this task so that your outbound call center agents could be more productive? 

An IVR dialer makes this possible.  Here’s how it works:

Quick Identity Verification

When customers are attempting certain actions that require identity verification, an outbound IVR dialer can make this process more efficient by automatically calling the customer.

Once the customer picks up the automated phone call, he or she provides the information required for identification.  This allows the customer to complete the desired action without having to speak with an agent, leading to an increase in customer satisfaction and retention. 

Customers will be impressed by how easy it is to work with your system, which will keep them loyal to your company.  And your call center agents will be free from dealing with basic customer assistance, which enables them to work on more complex tasks.

Automated Follow Up with Leads

It’s not uncommon for a lead to show an interest in your brand but then never take additional steps.  A VoIP IVR dialer can automatically follow up with those leads. 

An IVR system has the ability to send promotional messages that entice prospects to purchase your company’s products or services.  It can also send reminders to complete any unfinished actions, such as creating an account.

Promote Special Offers

A VoIP IVR dialer can also be used to keep in touch with current customers.  Let them know about special deals with automated calls, emails, and instant messaging. 

This will help customers remember how much they love your brand and make them excited about the amazing deals your company has to offer. 

Give Friendly Reminders

Never let a customer forget about making timely payments, renewing subscriptions, updating account information, or attending appointments.  Instead, rely on outbound IVR to politely remind them.

Using IVR technology to prompt customers to complete administrative tasks gives those customers the opportunity to use that technology for the purpose of completing those duties.   This makes it much easier for customers to respond to your requests. 

Get Feedback

Getting feedback is vital if you want to improve call center performance and increase customer satisfaction.  An outbound IVR system can help you acquire valuable information that enables you to reach this goal. 

Customers receive automated calls that ask for their feedback on their experiences with your company.  You can then use this helpful insight to improve your call center. 

Best of all, none of your call center agents will have to devote any time to get this feedback, since the system does it automatically. 

Using a VoIP IRV system in an outbound call center offers many great benefits you don’t want to miss out on.  Once you implement this technology, you will notice a big difference in how efficient and productive your call center is.